tradera.com

Serious Problems With Tradera’s Seller Accountability System

I am very disappointed with my experience on Tradera and the way the platform handled a clear case of seller misconduct.I purchased a watch through Tradera, but the seller sent the wrong item from Hong Kong. In addition to receiving the incorrect product, I also had to pay an import fee when the package arrived. After realizing the mistake, I reported the issue and left a negative review for the seller to warn other buyers.Eventually, after I provided extensive evidence, Tradera acknowledged that the case was obvious and refunded the amount I paid for the item. This confirmed that the seller had indeed acted dishonestly. However, the problem did not end there.When I contacted Tradera about the import fee that I had already paid due to the seller’s mistake, they stopped responding. Despite multiple attempts to get clarification or support, I received no further assistance regarding this cost.Even more concerning, I later discovered that my negative feedback for the seller had been removed from the platform. This raises serious concerns about the credibility of Tradera’s review system. If negative feedback about dishonest sellers is removed, the rating system no longer reflects buyers' real experiences.In my view, this creates a misleading environment for users. Buyers rely on reviews to make informed decisions, and removing legitimate negative feedback protects dishonest sellers while exposing other customers to the same risks.Allowing such sellers to remain active while suppressing truthful feedback undermines trust in the platform. This situation feels like public deception, and I believe it warrants attention from consumer protection authorities. Without transparency and accountability, other buyers may fall victim to the same type of behavior.

Date of experience: Jan 14, 2026