I am appalled by Tradera’s support and their refusal to take responsibility for moderating their platform. After a seller explicitly offered combined shipping in writing (stating "the shipping on the other is enough for both") and manually adjusted my order to "Local pickup" to reflect this, they later changed their mind and left three defamatory reviews as retaliation.One of these reviews publicly accuses me of "trying to cheat on shipping". This is a factually false accusation of fraud. On Tradera, it is technically impossible for a buyer to "cheat" on shipping because the seller is the only one with the power to set or change those costs.Despite providing clear evidence, including chat logs and order summaries proving the seller controlled the transaction, Tradera’s support was completely unhelpful and formal. Most disturbingly, when I pushed for a supervisor to review the clear case of defamation, the support agent simply closed the conversation, claiming we were "going in circles".Closing a case because it is "difficult" rather than addressing a verified lie is a total failure of customer service. By refusing to remove a false accusation of fraud, Tradera is knowingly hosting defamatory content and protecting a dishonest seller. I am shocked that they do not take user safety and the integrity of their review system seriously.
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Established in 1999, Tradera stands as the Nordic region's leading online marketplace, specializing in second-hand goods.
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