Tradera eventually closed the case, but they still decided to keep the buyer protection fee. The seller never shipped the order, and it was obvious from the very beginning that I should receive a refund. Yet it still took them two weeks to process the case, despite the fact that the seller’s account had already been suspended.What’s even worse is that during those two weeks, Tradera was effectively holding on to my money without providing me with any service at all. In my view, it should not only be mandatory to refund the entire amount (including the fee) – Tradera should actually compensate me for the unnecessary delay in returning my money. When a platform keeps funds for weeks, while offering zero communication or protection, the least they could do is acknowledge the inconvenience they’ve caused.To charge a “buyer protection fee” in a situation like this feels not just unfair, but almost predatory. Instead of protecting buyers, Tradera has managed to profit from a failed transaction at the expense of the customer.
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Established in 1999, Tradera stands as the Nordic region's leading online marketplace, specializing in second-hand goods.
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At Tradera, you can shop sustainably among millions of unique items and bargains. It's easy, fun, and smart – both for your wallet and the environment!See more
