To Tradera's automatic response: It's not a "dispute" if the seller never contacts me, never intended to send an item, and only used your platform to scam me! Buyers protection should only be applicable if the item is sent, but lost, stolen or damaged. I should not have to pay extra to be protected from CRIME! That's your responsibility as a website, who takes a percentage of a the final price, and also handled the payment via swish. Shame on you! Tradera basically took my money, and passed it onto a seller who already scammed someone before! They have absolved themselves of any responsibility becuase I didn't pay extra for "buyer protection"!Here is how it all went...I purchased a laptop from Tradera with a buy it now option. The seller had 4.3/5 stars, similar to my own rating, so I went ahead with the purchase. There was a NEW option to add "Buyers Protection" which covers you if an item is undelivered, not as described or damaged. This was at an extra cost of 89kr. I decided not to add this, as the seller seemed reliable. After making a payment via swish to Tradera (who takes the payment first, then pays the seller) I was left with no response to texts, emails or calls from the seller.I then contacted Tradera and told them that the seller is not responding to me. They contacted the seller themselves, who eventually replied, claiming that the item was "lost or stolen before I sent it, Tradera will refund you" which made no sense and seemed like a complete lie. I asked tradera to refund me, but they refused, due to there being no "buyer protection", which covers you if the item is "undelivered". I don't understand how this applies to me, since the seller never intended to deliver the item in the first place! They eventually told me to file a police report instead. I find it absolutely absurd and immoral that a company the size of Tradera expects everyone to pay EXTRA to NOT BE SCAMMED! This is completely unfair! I have reported the crime to the police, who say it's unlikely that I will get my money back. I am now out of 1478kr becuase of Tradera's immoral policies.
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Established in 1999, Tradera stands as the Nordic region's leading online marketplace, specializing in second-hand goods.
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