I'm new to this site, but I can say that contacting customer support was useless. I bought a Samsung S25 Ultra phone on the 1T. I couldn't change the language, so I went to a Samsung service center, where they told me it was a fake. I contacted customer support, and they said they'd refund my money if I sent the phone back, and they sent me the address. Everything seemed fine, but when I started processing the package, it turned out they needed a phone number or email, which, of course, they didn't give me. Customer support told me to provide my phone number and email, but I didn't, and the package didn't actually ship. I talked to them for over an hour, but they constantly ignored me, and then they stopped responding altogether. I can't send them a photo of the waybill number in the chat where I opened the case. I went to their company registration website and used the phone number they provided during registration. Their email won't process the order, saying it's invalid. We'll see if they refund my money.OKAUNT hasn't blocked this seller, and there are plenty of similar sellers on this platform. There are decent ones, too; I ordered other items, too, and everything was fine.
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