Subject: Formal Complaint — Refund of Token Payment and Contractual Penalty / Breach of Services by Tradologie.comI am writing to raise a formal complaint about my experience with Tradologie.com. We enrolled with Tradologie in October 2024 and paid an annual subscription fee of ₹141,600. At the time of enrollment we were told Tradologie would provide verified buyers and verified payment terms (30% advance and 70% on scanned Bill of Lading or LC at sight). We were also told the fees would be a 1% commission on the total order value plus a USD 50 token fee per container.On that basis we proceeded. Tradologie introduced an offer for 10 containers of IR64 rice with payment terms stated as LC at sight. Although our bank advised that African LCs are often not accepted, Tradologie assured us they had suppliers who accept LC at sight with African buyers. When we asked for details of the supplier who receives the African LCs, Tradologie refused to share the information, saying it was confidential. Despite our concerns, we signed the contract and paid ₹43,500 as token payments (USD per-container token) to Tradologie.After signing the contract we waited for the buyer’s confirmation. For months we received no meaningful updates. When we contacted Tradologie’s team they did not respond consistently. After nearly three months we discovered the buyer had cancelled the deal. We then requested a refund of our token payment and the contractual penalty of USD 1,000 that is specified in our agreement. Tradologie repeatedly told us the amounts would be adjusted against the next order, but no refund or written resolution was provided.Following that, we agreed to try a second order under terms described to us as 30% advance and 70% on scanned BL. It later became clear that Tradologie’s practice is to release the so-called “30% advance” only after the supplier has processed and packed the order — i.e., after we have already incurred the costs for bags, rice, packing and loading. This is not an advance payment in the usual sense and exposes exporters like us to substantial, unrecoverable costs if a buyer withdraws. Tradologie also refuses to reveal when or how they will introduce buyers or suppliers and maintains confidentiality about parties they claim to work with.We have repeatedly requested the refund of the token amount and the USD 1,000 contractual penalty. Since our requests began, Tradologie’s team has failed to provide a substantive response. I have raised the matter on LinkedIn and tried to escalate it to Mr. J K Arora (Chairman & CEO, Tradologie.com) and Mr. Anand Srivastava (Vice President — Growth & Operations), but I received no response.Based on my experience, Tradologie’s practices are deceptive and place the financial risk entirely on exporters while protecting only their commission. I therefore consider this a fraudulent practice and will be reporting the matter to the consumer forum and pursuing other remedies available to me.Requested remedy: immediate refund of the token payments and payment of the contractual USD 1,000 penalty, and a written explanation of why the company failed to honor the contract and respond to my refund requests.
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Tradologie.com is the B2B marketplace for the Bulk trading of cement, Saria, Plywood, Coal, Rice and commodities. We connect bulk buyers directly to manufacturers for best price.
