train.fitness

4.7
4.7 Based on 201 reviews

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals....

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Jacob
£350 to extend my course by a month

Quoted £350 to extend my course by a MONTH after surgery - the course cost £399.Do not become unwell or have a family bereavement if you are planning to study with this company as they will seek to profit from your misfortune.1/ I had to have surgery.2/ I informed Trainfitness that I would (with plenty of notice) not be able to complete within the 6 months and stipulated the reason why. 3/ they informed me that to extend it will be (direct quote) ‘approximately £100-£350/month.’That is a MONTH. For a course that cost £399.4/ This is an entirely online course with no live teaching involved – it is ALL pre-made content.5/ I contacted Focus Awards (the awarding organisation) and they said that they set no time frame to finish the course – there is merely a minimum amount of guided learning hours. I am eagerly awaiting the reply to this message and whether they dispute any of the above. Trainfitness will simply fall back on 'please refer to our T&C’s'. Post reply edit: I invite everyone to read the passive aggressive reply sent by trainfitness below (pay close attention to the last line) and ask yourselves,'is this a training provider I would like to deal with?'.The dispensation is simply lip service for the sake of this review - I sent trainfitness an email saying I'd had surgery. At no point was this brought up or, come to think of it, did you even ask how I was at any point of the process. Simple questions Trainfitness - what surgery did I have? What was my recovery like? Have I recovered yet? These are the kind of questions you ask when working out 'special circumstances'. You could not care less. You simply stated the T&C's and how much you could make. It is true I have trained with them before - fortunately I didnt need surgery during any of my previous courses so there were no service charges.

1
Date of experience: Aug 07, 2024

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Business Details

  • We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.

  • email info@train.fitness
  • call 02072929140
  • language https://train.fitness

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