I recently completed an Exercise to Music course with TrainFitness as a remote learner, and unfortunately, my experience was largely negative due to poor customer service and unresolved technical problems.The main issue I encountered was with their learner support, specifically a team member named Radek. Every single time I called for assistance, I was connected to him only. I found his manner to be consistently rude, blunt, dismissive, and unsympathetic. As someone who is head of customer relations as a job title myself, I was genuinely shocked by how I was spoken to – it’s simply not acceptable.I also experienced significant problems with their app, which at one point completely logged me out and displayed a message saying I had no courses assigned. This happened outside of office hours, during a time I had specifically set aside (5 hours) to rehearse. I sent screen recordings showing the issue via email to their complaints department, but the only response I received was a one-week extension, which was not sufficient considering my demanding 50-hour work week. I was also told there had been no system issues that evening and TrainFitness began to blame this on signal issues however the attempts to log in were done on a mobile phone and laptop with Wifi and without, meanwhile still showing the message 'you have no courses available' – despite the clear video evidence I had submitted.To make matters worse, the same technical issue occurred again during my final practical video assessment – the app logged me out mid-routine, and I had to complete my final track in silence, without access to their music. While it didn’t affect my mark, it added a huge amount of unnecessary stress, and once again, no apology was offered.From my experience and reading other reviews, TrainFitness seems far more interested in deflecting responsibility than genuinely supporting learners. This review is here to share my personal experience and hopefully provide some insight for anyone considering their courses.
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We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.
