The front end of this process was amazing! The team is very professional and transparent. I was given honest, helpful answers to every question I asked. The interview with the nurse about my symptoms was clear, well organized and efficient. I was truly impressed with the staff and the process.Preparation for claim exams. The preparation meeting prior to the exams was extremely helpful. I was a little nervous before the claim exams, but very confident after the preparation meeting with the team. Every question I asked was answered completely and accurately. The team member that worked with me was well prepared, asked relevant questions and provided topics to consider that was critical to my preparations for the claim exams.After receiving the award letter from the VA, the professionalism and transparency that was so impressed with, completely dissapeared.I was lead to believe that Trajector would do a professional audit of the results from the VA. I was told that the auditor would verify the benefit was calculated correctly. I understood that I would be provided with suggestions for moving forward. I was told it could take a couple of weeks to complete the audit.I reached out for status of the audit four weeks after I provided the award letter. The response said that my audit would be prioritized and I would hear back soon. I again reached out for status six weeks after the award, the reply was identical.I had questions about an inconsistency with one of the claims and requested claim exams. No meaningful response.Within 30 minutes of the non helpful response to the six week inquiry, I received the "audit report" via email.The audit report was tabular summary of the results that I could have done in less than 30 minutes myself. There was ZERO professionalism in this audit report. There was no indication that the benefit calculations were verified. There was no information about potentially related claims I might consider. I was waiting on the audit report, hoping it would be helpful for me in the preparation of the supplemental claim I needed to submit. There was explanation of why the VA would have not requested a claim exam, but denied one of the claims because there was no evidence provided. Needless to say, I was disappointed in the lack of anything substantive in the "audit report." I wasted 6 weeks waiting for an unprofessional, effortless audit.Trajector did not waste a day getting my payment, but wasted 6 weeks, not performing a meaningful audit.
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Trajector Medical is a Veteran-owned, BBB-accredited company that helps veterans with disabilities document their conditions to show the service connection and real impact on their lives when they seek to qualify for VA disability benefits.
Many veterans live with pain, fatigue, mobility limits, or other symptoms that affect them daily, yet medical records are often incomplete or difficult to piece together, failing to connect the military service, the conditions, and the current limitations on basic functions.
Trajector Medical bridges these gaps. Licensed medical professionals review existing records, speak with veterans about their service and symptoms, assess how conditions are related to their military service, and identify how they affect routine activities.
Veterans receive organized medical documentation including opinions, assessments, and medical and scientific research, supporting more complete records and confidence that their story is reflected when pursuing a VA rating. See more