horrible customer service. I had a situation which was my fault and contacted them. I was understanding as I am a small business owner myself and because of the pandemic, and if they had told me no for my refund, I would have been fine with it and I still am. The situation consisted of my sibling accidentally placing my custom order which was super inaccurate, which again, is my fault and I would have totally understood if they said no. I did email them once for a refund, and then they said no, and then they said no, and I emailed them back requesting a partial refund. I tried to be as considerate as possible, and if they had said no, I would have been fine. In my second email I wrote, "s there anyway I could get a partial refund? I totally understand that your team is risking a lot, but just anything at all would be greatly appreciated." I would say this is considerate compared to the other complaints my business have recieved and I was expecting a no. However, they responded with: No, I’m sorry we are unable to offer refunds You have a talented little sister that can add a credit card, add to cart and submit an order! Get her into the business" First sentence, totally understand, however, everything after the words "refunds" was 100% unnecessary and rude. I am a retail service worker and small biz owner so I understand crabby customers, but I will never respond to a customer this way, especially if they weren't rude and they were willing to be understanding. I am just very sad I gave $150 to this company. If I did waste it, I should have burnt it instead.
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