We experienced a serious issue with a transfer where the recipient initially confirmed that the funds had not been received.According to the company, the issue was caused by incorrect bank details. However, this has been contradicted by the receiving party. Since then, the situation has only become more concerning.The company claims the payment was resent and is “in transit,” yet to this day no funds have been received.More importantly, despite repeated requests, they have failed to provide any verifiable proof of payment (such as an MT103, remittance receipt, or official transfer confirmation) that would allow the transaction to be traced with the bank.Additionally, there has been little to no meaningful response, and our requests continue to be ignored or avoided. We are effectively being denied access to basic proof that should be standard in any legitimate transaction.This lack of transparency raises serious concerns about whether the payment was ever initiated at all.As a result, we are now taking legal measures to resolve this matter.We strongly advise others to exercise caution when dealing with this company.At this stage, the issue remains unresolved , no funds, no proof, and no proper communication.We have also repeatedly asked to be connected with someone higher up to properly resolve this issue, but those requests have been ignored. Even when we managed to get on a call and reached an agreement — where we were told that if we provided specific proof and clarification, the issue would finally be resolved — we fulfilled our part, yet they did not keep their word and nothing was delivered in return.At this point, we are not being helped by customer support nor by any higher-level management, and there is a clear refusal to properly escalate or resolve this matter.
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