I've been working as a subtitle translator/QC with one of their Southeast Asian subsidiaries since 2022. Despite the low pay, pay had always been on time, and I got paid every month. Ever since that subsidiary's system merged with TransPerfect's, it has been impossible to receive any payment.First, one of their European subsidiaries who could actually pay €5.50/minute sent their project through the Southeast Asian one instead so they only had to pay a pathetic $1.75/minute rate (I have email proofs). Then, someone from that European subsidiary did something that turned the payment currency of all my other POs into EUR despite the fact that my setting had always been USD. That resulted in my invoice being on hold and now the payment is 23 days late (minus 45 days).If you think it's bad enough not being paid, they also charge $20 for every bank transfer.Anyways, I got in contact with someone who's supposed to be able to help. They advised me to update my payment currency, but the system just wouldn't let me. Now they want me to void all my invoices, passed the buck all the way back to the PM/PCs who clearly didn't know how to void invoices and who weren't responsible for the payment currency farce in the first place. Of course, I AM DOING ALL THE COORDINATIONS, and I've only received one apology so far.Nothing has changed since I inquired about the late payment more than a week ago, only much of my time and energy wasted.Oh and did I mention that their pay is terrible? They also got unprofessional in-house "proofreaders" who are more than happy to ruin your translation works. If you enjoy the worst kind of vendor treatment, TransPerfect truly is the perfect place for you. The Wonderland of hidden peanuts and buck passing masters!
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TransPerfect was founded in 1992 with a simple mission to provide the highest quality language services to leading organizations worldwide. Started as a two-person company operating out of a dorm room, TransPerfect has spent more than three decades solving global business challenges for our clients, and has turned into one of the most successful growth stories in the business world.See more