after the cancellation caused by the company's own agent, I was assured via email that my refund would be processed within 15–21 working days. I have the official email confirmation of this commitment.However, it has now been over 40 days, and I have still not received my refund. The company has failed to honor its own timeline and has neither provided any update nor communicated a new resolution date, despite multiple follow-ups from my side.This delay is unjustified, unethical, and indicative of severe negligence, causing me both financial loss and mental harassment.
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