Trip was a solo to Tenerife with a group of 22. Well organised , we were met at airport, hotel was good , tours fine . The holiday was however disappointing for me due to the rep, Julia, who called the WhatsApp group “the weird and ugly group” ! Grupo Raro Y Feo! I contacted the travel department on my return who dealt with the rep but were not prepared to give me a small refund or small voucher due to this. Presumably the rep thought we wouldn’t be able to translate the name which is also insulting, When confronted she changed the name but it left a bitter taste ! I would not go with the travel department again as I don’t feel they handled my issue to my satisfaction.
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We've been providing our customers with expertly crafted travel experiences for over 28 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide. See more
