Our trip was canceled because of unforeseen and unexpected court dates that needed to be honored. The initial problem was realizing my claim hadn’t been filed in November 2024, while my companion’s claim was successfully submitted, causing unnecessary delays. After refiling, I received requests for additional documents. Upon calling, I found out my files had not been received. I resent them, only to be informed they were not received again. A third call revealed that emails had been sent to a ‘holding’ account that was unmonitored. After some apologies, I was provided a new email to send the files. I waited online until I received confirmation of receipt. I then waited longer for the airline to process returnable taxes, finally contacting them to understand the delay and resolve issues with a third party. After 11 months, just before the claim would expire, it was finally paid.
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