travelfrom.nl

Sold non existent tickets and stalled until chargeback forced refund

I strongly warn others to avoid TRAVELFROM.NL. WIsh I could vote ZERO stars on Trustpilot. TRAVELFROM.NL took my money for 4-5 months but I got it back through mastercard chargeback (thank you!) This is what happened: TRAVELFROM.NL sold me airline tickets for a flight that DID NOT EXIST using Skyscanner, thus this was not open for booking at the airline (Corendon) at the time of purchase. TRAVELFROM.NL never issued valid (working) airline ticket numbers. TRAVELFROM.NL later confirmed the flight was cancelled, yet TRAVELFROM.NL still did not refund the payment but asked to upload pictures of my passport (WHY?) to process a refund. I followed every instruction from TRAVELFROM.NL to request a refund, submitted all required documents, and repeatedly contacted TRAVELFROM.NL. No refund was issued. Communication from TRAVELFROM.NL was minimal and unhelpful.Instead they send some emails warning I will not be getting ALL my money back but they will apply a surcharge and deduct currency exchange differences (Euro to Euro?) and service fees etc... Very worrying so I bypassed their further process and went straight to my Mastercard issuing Bank. Only after a formal chargeback was the payment reversed. This took 4-5 months. But even then, TRAVELFROM.NL falsely claimed the service had been delivered and attempted to shift responsibility to Corendon Airlines, despite there being no valid booking. TRAVELFROM.NL sold a non existent service, TRAVELFROM.NL withheld funds, and TRAVELFROM.NL forced a lengthy dispute process to recover my money. This is not a normal booking issue. This reflects a serious breakdown of trust and accountability by TRAVELFROM.NL.They failed to dispute the chargeback because Mastercard was awaiting proof of them delivering on the purchase, which they obviously could not supply.Avoid TRAVELFROM.NL at all costs. Always pay with a credit card that allows for disputing and chargebacks when dealing with them. But why, oh, why would you still risk sending them money if you read all these reviews on trustpilot?PS my response to their comment is as following: we called Corendon. They never took payment from Travelfrom. The flight never ever existed either. Travelfrom intended to refund just a portion of my payment, deducting fake charges. We instigated a chargeback from Mastercard which I suggest everybody does. Take control as Travelfrom is not sincerely working towards a air resolution

Date of experience: Jan 07, 2026