I booked a flight with Travelfrom and didn't receive a confirmation email so I messaged them on their live chat: Andriiana confirmed I would receive a confirmation in 48h but I panicked because I read all the negative reviews on Trustpilot. Not much later I received an email from Oksana saying that the flight I booked wasn't available but that they were able to offer me a cheaper one or a full refund. I opted for the full refund because again I was stressed by all the bad reviews. Finally I received my refund in less than 24h. I agree that it is unusual to accept bookings without having the certainty they can secure the spots on a flight, but I have to say their customer service has been extremely friendly and responsive! If I hadn't checked Trustpilot I would have most probably accepted the alternative flight and kept my booking with them.
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Travelfrom.nl is een toonaangevend online reisbureau dat gespecialiseerd is in het leveren van uitgebreide reisdiensten. Wij bieden een breed scala aan diensten, waaronder het boeken van vliegtickets en hotels, waardoor het plannen van uw reis gemakkelijk en veilig wordt.
Dankzij de intuïtieve interface van onze website kunt u snel de beste opties voor uw reis vinden tegen voordelige prijzen. Ons doel is om onze klanten op elk moment van hun reis het hoogste serviceniveau en ondersteuning te bieden.
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