I came across Travelgates on Instagram and I was initially hesitant in booking through a social media platform. I tested the water and reached out to them and I got a response from Melanie. She explained everything to me and that they are a new upcoming travel firm who specialise in customer service and overseeing their customers needs for a holiday. I was speaking with Melanie for about a week who was very trustworthy and friendly through the whole process. I booked a 3 day break to Krakow, Poland after seeing an advert and I soon realised there was no need for my initial hesitation. The process was easy from start to finish. Melanie sorted everything out, from the flights to the hotel and the tour to Auschwitz, along with providing useful reminders when to check in and to ensure all booking confirmations were printed off. I even booked parking at Stanstead, and Melanie went above and beyond to help me locate the parking pass which the airport parking did not send me.The trip was amazing. The process was stress free, payment was easy as they send you a secure link, all booking confirmation was sent to me within a few hours.I cannot recommend Travelgates highly enough.A*, 10/10, excellent customer service and great communication. I could not fault anything and I really did try.. I have recommended Travelgates to a few of my friends and I will be booking another trip in June with them.Thank you to Melanie especially.
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