An horrific experience at the Farringdon London Travelodge , which culminated with me not having a bed and having to get a taxi across town to sleep on a friend's sofa. I booked a room and breakfast and the App was so unclear it booked on a future date. The staff at the hotel couldn't work the App either. They axctually had a vacant room, but couldn't amend the booking.- or even book me into the empty room as computer said the place was full (it wasn't) The AI chatbot didn't work. they told me I could speak to a human on the customer service line to ask for a refund. That was not the case -I just got bounced about the auto phone system. The staff were trying to be helpful- but let down by a dire system and a culture of contempt for customers. I know I'll never get that money back and the taxi fare late at night was an additional £60. Just changed a booking at premier inn. was very easy as there was a human on the phone. Traveloge is truly awful and the sad thing is no one there even cares...
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