I wouldn't even give this one * if given that choice.I booked this hotel - Central Ipswich for 3 nights. An updated hotel and as the name says near Central Ipswich. Both my husband and I are disabled and wheelchair users. The rooms may be very accessible - but we don't know. I couldn't open the fire door - so we were told we would not be able to stay there. They quickly offered us another hotel about 5 miles out of Ipswich. However, this was not suitable - I knew because it was one I'd rejected on my search. There was no wet room which we needed, there was no restaurant and we would have had to drive everywhere due to the location. Getting in and out of the car constantly is very tiring for us. We had to turn around and drive home. Still waiting to hear from Customer Services and a direct complaint made to the hotel. How can a hotel be accessible when the fire doors are too heavy to open. When I contacted a number given to me by the hotel reception - it was the wrong number - although the member of staff was very helpful. However we had been classified as a 'no show', when we did show - but they couldn't offer us what I believe we paid for - an accessible room. This must be a way of sweeping problems under the carpet. The deputy manager on duty at the time was so quick to say 'you can't stay here' it was obvious this was not the first time this had been an issue. I doubt we will get our money back - reading the reviews on this site. Nor will we be refunded for our travel costs and a wasted day. If you are a disabled person, especially a wheelchair user - do check out the fire doors pre booking. I suspect that all the updated hotels will have these heavy fire doors. The others do not necessarily have many other facilities.
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