Very unfair to hosts, I manage some properties for people and sometimes the owner stays at the properties they live in. I blocked out dates while the owner was planning on staying at their property, human error I missed a day out of 3 months I blocked out of the bookingscalendar. A guest booked that date, this was a booking 6 months down the line. I contacted the guest informing them that the property would not be available and to cancel the booking and find alternative accommodation. Travel nest decided to bill me £160 plus vat total of £191 for a booking that the guest would of paid £87 for. They have not budged and say that it will cost them money. I also had a property owner decide to sell their property and I no longer can host scheduled bookings this information was given to me January I have informed 20 plus bookings of the situation and 90% understood and politely cancelled their bookings and found alternative accommodation. Travel nest have billed me over £1000 for informing guests that I no longer manage the property, this is because the other 10% had spoke with Travel nest. Please bare in mind most of these bookings are June,July&August. When I first hosted they was great but not anymore they do not want to look after hosts.. avoid!
Claim your business profile now and gain access to all features and respond to customer reviews.
