The property that I booked via booking.com is clearly advertised as being a 1-bedroom house and states that I would have the whole place to myself. It also mentions other features such as a garden and a balcony with sea-view. On arrival at the property I found that what was offered is a room in a 3-bedroom shared house; the bathroom is shared with another couple staying in the house. There is no garden, no balcony and no sea view. None of the photos in the listing are of the house that I am staying in. They are clearly all from the house next door, also owned by the same host, which is much more attractive. I took up the issue with the host, who has blamed travelnest for the inaccuracies in the listing, stating that travelnest created a false listing using his photos. I emailed travelnest to try to address the issue but they haven’t replied.
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