At least these reviewers had the chance to stay in the accomodation. Review as follows, Booked Accommodation January 2025Full amount paid, no refunds.Contacted the host telephone number 14th Jan 2026, after not receiving an email or any contact a week before the occupancy. The txt did not send to the number, tried ringing, no reply. Contacted customer service number provided, agent from Travelnest answered. Could hardly hear him or understand what he was saying, kids shouting in the background, plus his accent, hard to comprehend. Relayed my concerns about been unable to contact host, he said " you will receive a communication a week before ", this was 2 days before. Told him I'd rang the number, no reply, he said I will give them a ring, whilst on hold. He came back saying he was unable to contact them either. He proceeded to say you will receive contact from the host, after he has sent an email to them. He continued to read his script and asked if there was anything else he could help with, what can you say. Thursday 15th January 2026, I received two generic emails from Booking.com and Travelnest, with no definite confirmation from the host. Bearing in mind the full amount had been taken from my card of £508.75, in January 2025 and no guarantee of a property to occupy. I had train tickets booked and tickets bought for Alexandra Palace, in preparation. Iam not happy with the service provided and professionalism of associated parties involved. I look forward to your investigation of these matters and await your reply. SCAM is the word of the day.Would not use Booking.com or Travelnest again. Will be telling this story on any social media platform I use.
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