Travelnest confirmed our booking and then asked us to cancel it one day before check-in, claiming the property was no longer available.This came immediately after I sent a polite message asking whether a late checkout might be possible. Instead of a normal response, they cancelled the stay entirely.Our plans involved multiple people and had already been arranged. The lack of responsibility and customer care shown here is shocking.Accommodation providers should understand the consequences of cancelling at the last minute — Travelnest clearly doesn’t.If you plan your travel with Travelnest it will be a TravelFail.
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