Horrendous. As a host I have watched this company decline over the years. I had up to 4 properties on with them. Now they have added a fee of 160+ VAT to cancel a booking for any reason - that does not go to the guests - but straight profit. No telephone service. And boy, when you reach them are they defensive. Tried to charge me fees for their errors, take no accountability. Terrible, Terrible channel find another. I also deal directly with the channels. There are no penalties imposed for cancellations in emergencies or within 24 hours etc. So to suggest the £160+ VAT is paid to the channel is another example of the disregard to hosts given.
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