Online booking is reasonably easy and rates are generally competitive but more than booking direct but...
1. There does not seem to be any intelligence in checking that an itinerary is correct, i.e a flight followed by a hotel, followed by a flight is sequentially valid i.e you can book a flight, book a hotel on arrival and then book another flight which leaves before the 1st flight has arrived.
2. Most problems arise when you need to make changes. You change a flight, my company approves, then a few hours later you get an email that price has gone up a few dollars so they can't book as it's higher than was approved. I've had this loop 3 times once and the price has increased by 100's of dollars. Previous Travel agents I've used have been able to hold flights for 24 hours.
Finally, why hide the chat function in the App and website, it should be front and centre, although to be honest 'Juno' the agent is as useful as a slice of soggy toast that may be the reason
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