I am extremely disappointed with my experience with Trolley.On 18th September, I paid £50. I was then informed that my flight had been cancelled and that I needed to pay an additional £624.19 to secure a new flight. I was also required to pay another £50 to confirm this booking. At no point during these phone calls was I clearly told that the ticket was non refundable.Later, due to unforeseen circumstances, I needed to change my flight dates and paid an additional £60 on 17th November. Eventually, I had to cancel the ticket in December. That is when I discovered through another representative that the ticket was non refundable. This information was never properly explained over the phone and was only hidden in very small print.Since December, I have been waiting for my £160 tax refund. It is now February and I still have not received it. Every time I call, I am told your payment is in process. How long does it realistically take to process a refund? Three months is unacceptable.The customer service has also been rude and dismissive throughout. This was my first experience with this company and it will absolutely be my last. I will never book with them again.I strongly advise others to be cautious and make sure refund terms are clearly explained before making any payment.
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Travel Trolley (www.traveltrolley.co.uk) is a dynamic UK based online travel company. With a focus on making air travel and holiday packages more affordable, Travel Trolley provides outstanding deals on flights and vacations to diverse destinations around the globe. Whether you're planning a leisure getaway or a business trip, the agency offers countless options for flights from any city worldwide and regularly features special promotions for last-minute bookings, as well as premium business and first class travel.
By leveraging strategic partnerships with major airlines, Travel Trolley is able to ensure competitive pricing on air tickets, making worldwide travel more accessible for everyone. The user-friendly website simplifies the booking process, providing a seamless and hassle-free experience.
In addition to flights, Travel Trolley also specialises in holiday packages, offering a wide array of options for travellers seeking unique experiences. Their team of seasoned travel experts is dedicated to delivering top-tier customer service, available around the clock, 365 days a year.
Travel Trolley takes customer financial protection seriously, holding IATA Accreditation and being part of the Civil Aviation Authority's ATOL scheme. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection.
Experience the ease and reliability of booking your next journey with Travel Trolley, where the world awaits right at your fingertips.
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