I arrived in the early hours for a flight only to discover at the check-in desk that the one-way flight no longer existed. I had checked the PNR the day before, and the flight itinerary was visible with a confirmed seat. When I contacted the airline, they had no record of any confirmed booking, only a reservation that was never finalized. After sending numerous emails to the complaints department, I have received no response. This travel agency feels like a scam. I strongly advise against booking with them. I will be escalating this complaint to the platform that directed me to the booking site and am considering legal action.
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