I received an email on Friday from the airline telling me a flight had been cancelled. I emailed TravelUp immediately and received no reply. On Saturday I spent 2 hours on hold to speak to a representative. I received an email offering me an alternative flight which I replied to immediately. I have not received any confirmation that the flight has been rebooked. My emails are still unanswered. I am now on hold again and have been for almost an hour - now twenty-sixth in the queue. This is awful. It is so stressful. I wish I had never heard of this company.
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