I am beyond frustrated with my experience using TravelUp to book the AC Hotel by Marriott Arlington National Landing. Despite having paid in full, Marriott has absolutely no record of my reservation. I spent ages with a Marriott chat agent who ignored my previous answers only to tell me to "contact the third party"—the very party that is now ghosting me.
I fell for TravelUp’s high Trustpilot rating, but that was clearly a mistake. I have reached out for support multiple times and have received zero communication. I’m currently left wondering if the rooms I paid for even exist. Avoid this headache and book elsewhere.
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