After aer Lingus cancelled our September flights to Orlando I was advised by travel up to email them the message from AER Lingus showing the cancellation which I did. Was assured someone would get back to me within a week then could take 3 to 4 weeks for my refund. Instead heard nothing for 10 days until I received an email at 4pm on Saturday the 14th February saying there was a deadline of 16th February to reply and confirm my request for a refund which I had now done twice already. Also called them and was an hour and 20 minutes on hold to make sure they had received my email to then get an email today asking me again to confirm I am requesting a refund and that once processed it could take 5 to 6 weeks not the 3 to 4 I was originally informed. To add insult to injury the email also informs me that I am losing my £100 booking fee for a flight that has been cancelled out of my control plus an extra £50 handling fee for any cash refund. Utterly fed up and annoyed. Will not use this company ever again if this is how things are handled.
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