I have been playing Travian on and off since the early Russian speed servers (around 2006). On the current Europe 50 server I decided to support the game again and spent real money on gold.My account “Orni” was suddenly frozen and then punished for “scripts and bots”. No concrete evidence, no clear explanation – only a generic message that I allegedly used third-party tools and that the ban is “final and justified”.I explicitly asked support to show at least something specific: suspicious actions, log entries, timestamps – anything that would prove that I actually used illegal software. Instead I only received copy-paste answers about “confidential detection mechanisms” and “we cannot disclose details”.They then asked me to record a video showing how I play and send attacks manually. I did exactly what they requested: recorded a video, uploaded it, and sent it to them. After that, they replied with the same template again and repeated that the punishment was confirmed and would not be changed. It really feels like nobody even watched the video.As a result, I have:– money spent on gold;– a punished account that is effectively removed from normal competition on the server;– zero transparency about what I supposedly did wrong;– no real possibility to defend myself, because the company refuses to present any facts.From a paying customer’s point of view, this looks like a very unsafe system: you can invest time and money, and at any moment an automatic system or an anonymous “specialist” can flag you, and you simply lose access without proof.I fully support fair play and action against real bots and cheaters. But in my case Travian’s policy does not look like fair moderation. It looks like: “we banned you, we won’t show why, just accept it or leave”.Because of this experience I do not feel comfortable spending any more money on Travian or recommending it to anyone. Until the ban system becomes transparent and players can actually see what they are accused of, I’d warn others to think twice before investing time and money into this game.
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