treatadog.com

I purchased a canvas dog crate which…

I purchased a canvas dog crate which doubles up as a carrier and it sounded and looked great on the site. I have a small Parsons Jack terrier pup who travelled home with us in a small cage in the back of the car. She was not sick. I thought the canvas carrier would be better on long journeys as doubled up as cage carrier and bed. First hurdle was sizing small medium large and extra large. I presumed medium for a small terrier would be correct and ordered and paid online. My husband then looked at the dimensions and said medium was very small so I asked the company to change it to large thinking to myself my dog certainly isn’t large but better to have more space.When it arrived it looked well made and I felt I was happy with the product.However when we put her in it , it was very cramped and she’s still got growing to do and we took her on a twenty minute journey to try it.When we got home she had been very very very sick and was in distress and took half an hour to calm her. As my husband unzipped the crate a bit of the gauze wiring broke off and stabbed his finger causing pain and bleeding. He said this will be a health hazard to the puppy if a bit comes off she could choke on it.I certainly won’t use it again and wrote and told the company what had happened. Very unfriendly unhelpful lady I was dealing with made it clear they wouldn’t exchange for a size that is suitable or refund. In fact just laid out facts about how it was all my fault really quite nastily.I would warn people before deciding whether to use this company. I wanted to communicate with the owner but she refuses to give me a contact number. I heard about them as they advertise on Facebook I so wish I had stuck to recommended companies.My puppy now travels in original cage and is not sick or distressed. I just felt I wanted to share my experience as the customer service was so nasty and disappointing

Date of experience: Jul 16, 2021