I bought a large dog bed from Treat A Dog company and after a few months the cover began to come apart at the seam. I'm realistic and understand there's wear and tear but this was a quality issue not wear and tear. I sent pics to them and they said I could buy a new cover. Okay....I tried to purchase this new cover in May, but the covers were on back order. I was told they would contact me when they restocked. 1 month goes by and I follow up. Apparently they are not restocking this cover because they are updating the style to make it better. Another month goes by and I followed up again and was told the new design was not ready yet. Fast forward to mid August, now they are telling me it will be available the first week of September.We have been without a usable dog bed for 3-1/2 months, which is frustrating. However, the fact that we spent close to $200 on this bed and having problems 3-1/2 months later is infuriating. Terrible product, but even worse customer service. Please note that I sent multiple emails trying to resolve this before writing this review.
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