My experience with this practice has been extremely disappointing and unnecessarily stressful.I have personally had multiple NHS appointments cancelled or rearranged, and when I booked a private cosmetic appointment instead, that appointment was also cancelled by the practice. Despite no service being provided, I then had to spend weeks repeatedly chasing the return of my £30 deposit. Even after being informed the refund had been “initiated,” the funds still did not arrive within a reasonable timeframe, forcing me to begin recovery through my bank.Communication was consistently poor, responses were slow, and the situation was handled in a dismissive and unhelpful manner. During this same period, automated appointment reminders continued to be sent despite the unresolved refund issue, demonstrating clear administrative disorganisation.After reviewing wider customer feedback, I noted that the company’s overall Trustpilot profile currently sits at around 2.5/5, with a high proportion of negative reviews reflecting experiences very similar to my own.The amount involved was small, but the time wasted, repeated chasing required, and lack of professionalism shown in resolving such a simple matter was unacceptable. Based on this experience, I would strongly advise others to think carefully before paying deposits or relying on scheduled appointments at this practice
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