Treeline. Dealing with them is similar to a Star Fleet Captain trying to complete the Kobayashi Maru. I thoroughly enjoy their clairvoyant policy of needing to know everything that is going to happen in your life at least 48 hours before your appointment or risk a black mark on your patient record. It's OK though I tried to fit in another appointment after waiting 2 months for my previous appointment which was cancelled by YOU 40 hours before my appointment. Scratch that 39 hours (the clocks went forward) but it's fine. Because your patients need to stick to your STRICT 48 hour policy. Might I suggests your policy people Google 'strict' or is it just a case of "do as I say not as I do?"I hear you cry, "if you don't like it go to another dentist." However, we're all aware that dentists currently have our national genitals in a vice because no one is taking on NHS patients. So, we can use this as an excuse for poor customer service because the options are to stay or leave and let another dentists print their own money in the form of your own hard earned wage.I don't like to be negative so I'll end on a positive............well done dentists of the UK for perpetuating the stereotype that all Brits have terrible teeth as no one can get to, or afford a dentist anymore. I personally enjoyed the passive aggressive nature of the staff working behind reception. Always goes down well.
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