As a private patient I still had a six week wait before an appointment was available, after five weeks had elapsed they without even a week's notice, without reason, they cancelled my appointment, didn't answer the phone, and after emailing they decided to hold onto my deposit for a further two weeks whilst I waited like an idiot for an appointment to be remade once they had room (this never happened AND they never contacted me) after two weeks I finally chased and asked for my deposit to be returned they said no! I have to go in in person to ask for it, they couldn't refund via email/phone.Absolutely ludicrous.
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