This company does NOT live up to their Satisfaction Guaranteed promise. They have been ignoring me now for weeks. They messed up my order and said they’d redo it if I paid for it. I said No, they messed it up, they need to fix it…. SATISFACTION GUARANTEED…… but alas, I have been trying to get a replacement for 7 months and now they won’t even email me back. They don’t even deserve 1 star. Please think hard before doing business here or their other company Aeticon. I have had bad luck with both and didn’t know the same company owned both until I had ordered from Trilogy because Aeticon sucked and I thought I was going to get better service somewhere else. HA HA HA…. The joke was on me. Really says a lot about a company and their customer servce, when a customer has to be persistent because they don’t want to replace something they screwed up so they just ignore you. There is no conscience with this company. I hope I can save someone the hassle I have been through by writing this review.
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