My experience with this service has been profoundly disappointing. Their focus seems to be solely on sending invoices and pursuing payments, often lacking any clear evidence of the services rendered. I've received erroneous and duplicate invoices, and every effort to seek clarification has been met with unhelpful responses or complete silence. Despite having a flawless payment history, my account was referred to solicitors after just two reminder letters for a mistaken payment that appears to be a duplicate—without any prior warning, explanation, or attempt to address my concerns. They also added an unwarranted fee of over £200, despite the solicitors confirming they had no record of my case. When I tried to communicate with the service to understand the situation and request access to my account details, they refused to cooperate, merely stating that the matter was “referred” and no longer their concern. They even blocked my access to the portal. Meanwhile, the solicitors were unable to assist since they had no file for me. I was left completely stranded between two entities, neither willing to help. The most distressing part has been the utter lack of compassion. I clearly explained that I am currently abroad caring for my father, who is receiving end-of-life care. This made no difference to their staff, who showed no empathy, flexibility, or willingness to assist—only more invoices and additional charges. Based on my experience—and the numerous similar reviews online—this service desperately needs to enhance its communication, accuracy, and basic customer support. Residents deserve transparency, professionalism, and at least a modicum of humanity! I would strongly advise anyone considering this service to be prepared for inadequate communication, unexplained fees, and a total lack of support.
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Trinity: national service charge management delivered locally.
Trinity is a privately owned property management company, operating across England and Wales, committed to providing high quality and cost-effective service charge solutions for both your property and your community. We achieve this by delivering a responsive and straightforward service through our professional and localised teams.
Managing a full range of residential property across England and Wales from small blocks of flats to large city centre apartment developments; mixed estates of houses and flats, refurbished country houses and cul-de-sacs of freehold houses. We have more than 46,000 homes already committed to management.
Locally based Estate Managers supported by a dedicated management team are assigned to each development, meaning you receive faster response rates along with local knowledge and an understanding of needs. Regular site visits ensure the correct standards are maintained, and any management issues can be dealt with quickly.See more
