I reported a burst pipe to the out-of-hours service. An engineer came, turned off the water supply and electric, and left a bucket to collect water, stating they could only isolate the issue. However, the water leakage worsened, flooding my flat and damaging my carpet. My cats are distressed by the inch-high water, unable to move due to fear. After a day without heating or water, I contacted the service again, highlighting the health and safety risks, but was repeatedly told the matter was with their team. I emphasized the urgency, yet despite the pipe bursting for two days, my home became unlivable. To make matters worse, I emailed the property manager multiple times, stressing the urgency, and received no reply. I was left to endure a flooded flat without heating, water, or electricity. Absolutely unacceptable.
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Trinity: national service charge management delivered locally.
Trinity is a privately owned property management company, operating across England and Wales, committed to providing high quality and cost-effective service charge solutions for both your property and your community. We achieve this by delivering a responsive and straightforward service through our professional and localised teams.
Managing a full range of residential property across England and Wales from small blocks of flats to large city centre apartment developments; mixed estates of houses and flats, refurbished country houses and cul-de-sacs of freehold houses. We have more than 46,000 homes already committed to management.
Locally based Estate Managers supported by a dedicated management team are assigned to each development, meaning you receive faster response rates along with local knowledge and an understanding of needs. Regular site visits ensure the correct standards are maintained, and any management issues can be dealt with quickly.See more
