trinqoo.com

Shocking Valet Parking Service

"Valet" parking at LHR Terminal 3 for a trip to see our son in Australia 28th December and 19th of January. Times and details of my booking are above. My complaints are listed in the email I sent to Trinqoo support. The pick-up was 40 minutes after arrival at Terminal 3 level 4. My first allocated driver was put on to another job , so I then had to wait. The dispatcher was rude and sarcastic in response to my phone calls (several). This resulted in us being late for our pre-booked lounge, not the best start to our holiday Your parking team used 32% of my charge, approx 100 miles worth ( where on earth do you park the cars ). This resulted in me having to charge the car on the M4 services after 34 hours travelling. It was also clear that the seat massage function was used as the setting had changed from my normal position, this also uses significant battery power. Then to add insult to injury the car was returned in an appalling condition. All the wheels were very dirty, clearly indicating that the vehicle was parked on grass or in a muddy area. The driver foot mat area was disgusting showing that your driver took no care in ensuring the vehicle was returned in the condition it was dropped off.I complained to the company and asked for initially a full refund and then a part when they refused. They initially offered a £20 discount next time I used them and then 3 £20 vouchers when I refused. As if I would use their service again.SHOCKING SHOCKING SERVICE. TRINQOO ACT AS AN AGENT FOR THE PARKING SERVICE AND ARE STATING IT'S NOT THEIR USE.DO NOT USE THEM OR ANY OF THEIR SERVICES

Date of experience: Jan 19, 2026