Awful experience. Still not received refund from the company and they are no longer responding to my messages. We're now waiting 3 months for a refund.
We were booked in December 2025 for the Off Road Trip that was cancelled due to the weather. Fair enough, refund due? You'd think so. This was paid in full so currently €400. Correspondence was patchy beforehand and no responses since end Dec 2025 when they confirmed refund was due to an issue on their end and they had our details to process the refund.
Do not pay in full in advance for your trip with this company. I cannot recommend them anymore to anyone visiting Tenerife.
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