DO NOT WASTE YOUR TIME & MONEY WITH THIS HORRIBLE COMPANY!!!First I purchased a troomi phone through Amazon. Then, I realized I could’ve got a “free” phone through the company. So I requested a refund for the Amazon one and purchased the activation fee and the so called free phone. To make story short, after spending $85 on activation fee, a month plan and shipping. I immediately requested a refund after finding it unnecessarily difficult to activate, glitches, slowness, excessive restrictions and very few apps . They have a suicide prevention line and human trafficking numbers that are easily accidentally dialed that you cannot remove!! Now my 11 yr old autistic child is asking what suicide means ! So I messaged them requesting a full refund and they said they would not refund my money because it’s in their policy in which I never agreed to !! So Im stuck with a useless phone and out of $85 !!! Just aggravated with their rude customer service reps, and my son is very upset and sad because he has waited so long for a phone !
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