If I could give this less than 1 star, I would. First of all, I figured I'd try the phone because it says only approved contacts could get through the software to message or call my kids, who are very young. They still ended up getting calls and texts from other people and I couldn't fix it. Then I got the second bill and it was more than $20 over what I'd expected. I tried then to cancel the service, but there is no way to cancel your service online without putting in a message to support. I put in a request and never got a message. I thought, okay, well I won't pay the bill and we won't use it, so no issue, right? Wrong. So they kept sending me a bill. Mind you, it is pre-paid, not post-paid. I reached out to the support again and they said they can't port out my numbers until I pay the bill. I was livid because you can clearly see online that we didn't use the phone. So why did I need to pay the bill if there was no contract? Eventually, I said okay, I'll pay the bill. In the process, they had asked me why I was switching. I told them it was because the online platform for parents was not user friendly and it was WAY more hassle than it was worth as I need my kids to be able to use the phones for their school work sometimes and I was having to manually approve individual websites every single time and also it would take a minimum of 30 minutes to update in the phone if I did't have to resubmit the website multiple times. So from this answer, they KNEW I wanted Troomi's OS taken off my phones when I asked them if I needed to get new phones. I can admit I did not respond when I was asked if I was sure I wanted the OS off because in the same message I was told I had to pay the bill that was outrageous when we didn't even use the service. After paying the bill, I switched to a new provider, but the Troomi OS is still on there. We cannot do hardly anything with these phones. I contact support again and they claim they are under contract with AT&T and removing Troomi from the devices would void their contract. First of all, I'm not sure why that's my problem. Secondly, when I signed up for this service, I explicitly asked if these phones could be taken with us when we left and if they would be fully functional and I was told yes. The support agent then tells me that phones are randomly chosen and about half of their phones can have the OS removed and the other half cannot. And there is no decision process in giving out phones. So now I'm stuck with two phones that are basically useless when I COULD have gotten free phones from my new carrier if they had been clear on that before I switched their current phones, when I EXPLICITLY ASKED IF I WOULD NEED NEW PHONES FOR FULL FUNCTIONALITY. It's too late for me to get free or discounted phones with my new carrier. I'm going to have to purchase new phones and possibly new numbers. Plus, many of the approved apps did not work half the time. I could go on and on. I consider myself to be incredibly tech savvy as I work with technology on a daily basis and train people on how to use technology. The parent portal is a complete joke and is not user friendly in the slightest. I can probably "jailbreak" the phones, but that risks the integrity of them which is an issue when we're talking about giving a phone to a child, so that's not an option and the usual Factory Reset button to the phone is turned off as if I had gotten this phone from my employer and cannot access all settings. Do not get these phones.
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