Extremely Disappointing and Unacceptable Experience — Buyer BewareMy experience with TrueFacet has been nothing short of a nightmare.I purchased what was represented as an authentic Cartier Love bracelet. When it arrived, multiple red flags were immediately apparent. The box, paperwork, and certificate of authenticity did not match any legitimate Cartier packaging or documentation I own (and I own several authentic Cartier pieces). The inconsistencies were obvious and concerning.After raising this with TrueFacet, their own team admitted the piece should never have been sent out. That alone speaks volumes about their quality control and authentication process—especially for a company that claims to specialize in luxury resale.What’s even worse is what followed.I have now asked nearly 20 times for my refund. Months have gone by, and I still have not received my full refund. Each follow-up results in delays, vague responses, or no meaningful action at all. The burden has been entirely on me to chase down money that should have been returned immediately after they acknowledged their mistake.Selling a questionable item under the guise of authenticity is bad enough. Admitting fault and then failing to make the customer whole for months afterward is completely unacceptable.If you’re considering buying high-end jewelry from TrueFacet, I strongly recommend thinking twice. My experience has shown serious issues with authentication, fulfillment, and customer accountability. I’m sharing this so others don’t have to go through the same frustrating and costly ordeal.
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