I want to caution anyone considering making a major purchase through TrueFacet. Several months ago, I paid $23,000 for a Chopard Imperiale watch, and I still haven’t received it. What’s been most alarming is that throughout this entire delay, the exact same watch has continued to appear on their site as “available,” even after I already checked out and paid in full.Since the purchase, I’ve been given a rotating list of explanations — “final inspection,” “awaiting verification,” “shipping soon” — but none of these updates have led to any actual movement. Weeks pass with no proactive communication, and every follow-up I make results in vague reassurances rather than real answers.For a transaction of this size, the lack of clarity and follow-through is unacceptable. Not only do I have no watch, but the fact that the item remains posted for sale raises serious questions about how orders are handled behind the scenes.This has been one of the most stressful luxury purchases I’ve ever made. $23,000 is a significant amount to have tied up with no product, no timeline, and no transparency.If you’re considering buying a high-value item from TrueFacet, I strongly recommend thinking twice. My experience shows how easily things can go wrong — and how hard it is to get straightforward information once they do.
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