Only writing this because I don’t want anyone else getting scammed by TrueFacet. Back in February 2025 I bought a Cartier ring from them.. the told me if I paid via bank transfer they would offer me a discount. I paid and hoped I could trust them with this purchase. The ring arrived but it was the wrong one. They sent a rose gold version of what I ordered. They made a mistake, so I gave them the opportunity to correct it and send me the correct ring in white gold. After 3 months of bothering them every week inquiring about where my ring is, they kept telling me the have it and it will be sent out the following week. I told them ok, and was patient but I requested that they send a picture of the correct ring prior to shipping. Nothing was ever sent out. So I finally gave up and told them I just want a refund. They kept telling me it’s coming, it got stuck because of the tariffs… if they would’ve told me in the beginning that was the issue then I’d be more understanding and probably requested the return from the start instead being led to believe that it’s already shipped. When I told them I wanted the refund the way I paid, via bank transfer they said ok but I couldn’t be done until after Memorial Day. Memorial Day came and I asked them again where is the refund? They began to not answer my emails and every time I called the concierge number on the website, nobody picked up and after 20 mins of being on hold, it finally goes to voicemail and I leave a message but nobody has ever called me back. Finally “Jeff” responds to my email and states only a check can be sent for refund. And I explained to him, it’s probably going to “get lost in the mail” or “they already sent it”. Of course, I never got it and now nobody is responding to my emails. They could’ve just transferred it back but didn’t want to deal with sending me a 1099. What does that have to do with my purchase? It’s a refund for a purchase that I never got. So now I’m livid due to the fact that I just lost $3k dealing with this bullsh*t jewelry company. So don’t make the same $3000 mistake and don’t purchase or send them your jewelry. I know I’m not the first person they scammed, read reviews from other platforms. #truefacetisascam #truefacetrippedmeoff#truefacetarescammersUPDATE; "Jeff" finally responded to my inquiries and finally answered the question on where they sent the refund check to; they sent it to a bank branch, which was the address I gave them when they asked for the bank information for the bank transfer. They never did the bank transfer because "I would need to sign a 1099" which didn't make sense because its a purchase and I don't work for the company. Again, I have all the emails and proof that's what they're telling me. He responds quickly and says his mistake and he will get with accounting to correct it and will re-issue a refund. So I told him, to refund it via bank transfer and he said as soon as "payment gets release" he would do so. A week goes by and they don't contact me to reassure me that my refund has been released, instead, I give them an extra day to get back to me; Friday they state its going to be released. I message them on Tuesday letting them know that its going down the same road where if I dont email them about it, they wont contact me. So I email them and, of course, they screw up again... They tell me the check is in the mail and I should receive it by next week. They never asked me what address to send the check to, nor did I get any confirmation of how much the refund is. For all I know they can send me a $100 check and say this is the refund. I need to know exactly, how much Im getting back. IS THAT ASKING FOR TOO MUCH? It is with them; every email, Ive sent since then was requesting how much and where the check was sent, but NOBODY RESPONDS until I find out its to the wrong address. ALL THIS COULD BE AVOIDED IF THEY WOULD JUST RESPOND TO THE EMAILS. I even requested a phone call but guess what, no call back. Im tired of these games they play. Its like they're prolonging the refund hoping I will just give up and forget about it. This experience has been ridiculous, and is one of the worst. READ ALL REVIEWS, I believe they have some fake reviews that people add on there to make their storefront look good. They maybe an overseas company posing like theyre located in the US. Especially when you try to call, nobody ever picks up the phone, and when you leave a message, nobody calls you back. I didnt know about this until this issue. I fell for it, and look at what happened. Dont go thru the same issues that Im going thru. STAY AWAY FROM TRUEFACET, THEYRE SCAMMERS. Update July 23rd, 2025..“Jeff” .. doesn’t respond for nearly 2 week (going to cut this short because I just realized I’ve got a few characters left to type). They Zelle me.. half and tells me the other half will be sent the following day.. nope, now they’re saying it will be here next month.
Claim your business profile now and gain access to all features and respond to customer reviews.
Truefacet legacy
