TRUEFACET has literally RIPPED US OFF!!! My husband and myself are handicapped senior citizens, and several years ago, we purchased my Rolex from TrueFacet as a 60th birthday present to me from my husband. When my husband turned 60, I purchased a Rolex from TrueFacet for him. We even upgraded the watch by adding a diamond bezel. We received the watch with no difficulty, but after wearing it for awhile, my husband admitted to me that he, “just wasn’t a Rolex kinda guy.” He preferred his old reliable Seico that I bought him almost 30 years ago. I contacted TrueFacet about consigning the watch, and they offered a very generous Buy-Back price that we agreed upon. That was almost 2years ago, and we still haven’t received our money, as promised by them in NUMEROUS emails, AND THEY STILL HAVE OUR WATCH!!! Our attorney contacted them, and we were once again promised our money, but NEVER received it!!! This has beena nightmare to us, because we are not wealthy people at all, which is why we used TrueFacet in the first place, with total satisfaction.Sadly, we are now coming to New York with all of our email evidence, and filing a lawsuit against them, which is no easy task, due to our physical limitations and challenges causing travel to be very difficult. PLEASE DO NOT DO BUSINESS WITH TRUEFACET , AS THEY, FOR SOME REASON NOW, ARE RIP OFF ARTISTS!!!It’s now October of 2025, and we still have no satisfaction from TrueFacet. At this point, WE JUST WANT OUR WATCH BACK!!! Can anyone help us please???
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