We have used TrueFacet twice to purchase watches and both times the watches have come in perfect condition and the customer service has been unmatched. For the most recent purchase, I wanted to buy my husband a Rolex for our wedding. I was searching for the perfect watch for a few months and had given up, but one week before our wedding the model he wanted never worn came on the site and I was so excited to buy it. Unfortunately, it would not arrive in time for the wedding based on current estimates so I emailed TrueFacet support and Shawn emailed back immediately to help me get the watch on time (even earlier than he initially quoted!) all with ease. I will never forget the look on my husbands face when he opened the watch, and I have Shawn/TrueFacet for the memory and a timepiece he will have forever.
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