I have dealt with many, many online vendors over the years but I must say that my recent experience with Truefacet has been above and beyond my expectations. They are an unbelievable company and I recommend them to everyone looking to purchase a watch or piece of jewlery.I ordered a Rolex watch and unfortunately the wrong model arrived. I reached out to customer service and they immediately acknowledged the error, apologized profusely, and proceeded to bend over backwards to make it right. They were in constant communication with me, sent me a prepaid label even working after hours to return the incorrect watch immediately, and quickly shipped out the correct watch. They even went so far to tell me when I would get my watch and supplied me with pictures of the watch before shipping in order for me to feel confident that what I ordered was indeed being correctly shipped out.Unlike most vendors, especially nowadays, I did not have to chase after Truefacet and despite the initial problem I feel completely satisfied with how the situation was resolved. I could not be happier with the customer service I received and throughout the process I was made to feel like a valued customer. I highly recommend Truefacet and look forward to doing business with them again in the future. This is my second watch purchase from Truefacet and I have also referred my brother, who also purchased a watch. All three experiences have been wonderful. I highly recommend them! They even provided me with a referral credit which was also nice in which I used in the purchase of my second watch.Happy Customer,Charlie
Claim your business profile now and gain access to all features and respond to customer reviews.
Truefacet legacy
